Abstract:

This 2009 report opens a new chapter in EU eGovernment benchmarking. The last measurement took place in September 2007, and the 2009 report captures the results of the 8th measurement of eServices across Europe. It establishes the foundations for progressive and planned modernisation of pan-EU eGovernment comparison. Since its inception in 2001, the benchmark has proven to be a policy-informing tool at both a European and Member State level. The report argues that as we approach the end of the Lisbon i2010 policy timeframe, new eGovernment policies and action plans are needed to suit the next planning horizon, and change the way that public services are governed and delivered. eGovernment can play an important role in transformational change and help build a deeper relationship between the public and private sector, for technology can make administration more open and transparent.

The report measured 20 basic public services in 31 participating countries (EU Member States, Croatia, Iceland, Norway, and Switzerland) and special focus has been given on eProcurement and User Experience methods. Regarding the “20 Basic Services” Europe shows continued steady progress in terms of full online availability. According to the report the average eProcurement availability stands at 56%. Several Member States have already proven the financial benefit of moving administration online and eGovernment is generally well established in Government under Ministries of influence (Prime Minister, Finance, Interior, and Administrative Reform). All in all, contemporary challenges can be best addressed by a more pan-European eGovernment approach to service design and delivery.

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