The 3-day Common Assessment Framework (CAF) training took place as scheduled on 2, 3 and 4 February 2010 in Bishkek, Kyrgyzstan. The first two days were devoted to classroom training, whereas the third day included study visits to relevant institutions in the Kyrgyz administration. For more information, see the final event report, detailed agenda and the logistical note.

The main purpose of the training was to enhance capacities of public servants from Central and Eastern Europe and Central Asia to deploy quality management tools in the public sector through better understanding of the CAF model. The target audience was quality- and change managers involved in introducing quality management techniques in the public sector.

There were 5 participants from the Russian Federation, Latvia, Slovenia and Kazakhstan, and 19 participants from Kyrgyzstan. See here for  the complete list of participants. The workshop was organized in close cooperation with the Government apparatus of the Kyrgyz Republic and the Anticorruption Business Council.

The training was delivered by Patrick Staes, seconded national experts and head of the CAF Resource Centre at the European Institute of Public Administration (EIPA) and Nick Thijs, Lecturer at EIPA.

The main themes of the seminar were:

1. Total quality management and the CAF 2006 Model;
2. The process of self-assessment with CAF;
3. Involvement of management and staff in the self-assessment process;
4. CAF as a driving force behind organisational change;
5. Experiences with CAF – best practice for public administration;
6. Development of action and improvement plans, and methods for prioritizing improvement actions;
7. Communication strategy for the CAF model;
8. Develop a quality strategy for an organisation using the CAF model;
9. CAF E-tools;
10. CAF networking and bench-learning opportunities.

The training is a component of the RCPAR's Multi-Country Activity entitled "Improving quality of public management through application of the CAF model" (IQUAL) under the thematic area of Service Delivery.

IQUAL is initiated by the Scientific Centre for Benchmarking and Excellence (SCBE) of Ivanovo State Power University (ISPU, Russia) and is organized in partnership with the Ministry of Public Administration of the Republic of Slovenia, the Ministry of Welfare of Latvia, the Organizational Work and Public Administration Policy Department under the Administration of President of the Kyrgyz Republic and the Agency for Civil Service Affairs under the President of the Republic of Kazakhstan. 

 A similar training took place on 22 - 24 September 2009, in Riga, Latvia

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Meeting material:

>> Presentation 1: General overview of the CAF, criteria and sub-criteria

>> Exercise CAF 1: Identify the sub-criteria. See here the Russian version.

>> Presentation 2: Self-assessment with CAF and the scoring system

>> Exercise CAF 3: How to score. See here the Russian version.

>> Exercise CAF 3: How to score (2). See here the Russian version.

>> Presentation 3: The process of self-assessment

>> Exercise 5: Case study - Middleland. See here the Russian version

>> Presentation 5: Tool for Prioritising Improvement Actions Resulting From CAF Self-Assessment. See here the Russian version.

>> Exercise 6: Prioritise improvement actions. See here the Russian version.

>> CAF document in Russian

>> Brief version of the CAF document in Russian

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Pictures from the event: